Website Terms & Conditions


Pricing and Payment:
We currently accept Visa (includes Visa Debit), Mastercard, Diners Club and American Express.
Your credit card will be charged on clicking the Pay Now button on the Payment page in the checkout.  Physical gift vouchers currently cannot be redeemed online.

The prices shown on our website are all in NZD. The price you pay will be the Billing amount shown in the Shopping Bag plus any additional shipping charges. Please note that any orders shipped outside of New Zealand may be subject to import duty or other taxes if they are of high enough value. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs authorities.

All of our online transactions are hosted by Payment Express. Payment Express is the largest Payment gateway in Australasia and is fully certified as Visa AIS and Mastercard SDP (PCI DSS) Compliant, ensuring end-to-end accountability. Barkers will never see, nor store, any of your payment details.

Fraudulent Order Security Flags:
For your safety we have some automated flags in place to detect potential stolen credit cards. If the credit card used in transaction is flagged, we reserve the right to cancel the order and automatically refund the order amount back onto the credit card used. The customer will not be notified. If you notice that your order has not been dispatched and/or your order amount has been refunded, your card may have been flagged by our security checks. Please contact us for more information.

Purchase of products:
When you place an order on our website, we will email you an acknowledgement. Our acceptance of an order does not take place until the dispatch of order, as we cannot 100% guarantee stock levels until this point. You will receive an email containing a tracking number when your order has been dispatched. Available stock levels online are an indicator only.

Any discounts, voucher codes or promotions will not be validated until the order is accepted by Barkers, but will be detailed on the invoice.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
    * The product ordered being unavailable from stock
    * Fraudulent activity flags being activated
    * The identification of an error within the product information, including price or promotion

If there are any problems with your order we will contact you. We reserve the right to reject any offer to purchase by you at any time.

Product Information:

While Barkers Online work extremely hard to maintain accurate content on their website, occasionally there may be incorrect information displayed. This could include an incorrect price, photo, colour variation, stock level, or description.  Barkers reserve the right to cancel any order based on incorrect information, and will offer a full refund as compensation.