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Orders

How do I buy a Gift Voucher? I typed the wrong delivery address. Can it be fixed? What do I do if I receive a faulty item in my order?

Subscriptions

Are there any setup, cancelation or any other sneaky fee’s? Can I skip a subscription order or take a subscription holiday? Can I cancel my subscription?

Delivery

How long will my order to take to arrive? Do I have to pay duties or taxes on international orders? Can I pick up my order in store?

Payment

Laybuy - What is it and how does it work? What currency do you work in? Afterpay- What is it and how does it work?

Returns

What is your return policy? Will my refund include courier charges? How long will it take for my return to be processed?

Garment Care

How should I take care for selvedge denim? How should I care for leather items? Quick Fixes - Rips, Tears and Stains

General

Groom Room - Cancellation Policy WEBSITE TERMS & CONDITIONS PRIVACY & SECURITY

Style Advice

What I want is sold out! Will you be getting it back in stock? How do I know which size to buy online? Launder & Stitch

Account Details

How do I change my address, email, phone number etc? Password Problems? - Help is here. How can I deactivate my account?