BARKERS ONLINE FAQ


DELIVERY & RETURNS

What are Barkers delivery costs?

New Zealand - FREE overnight delivery*
Australia: Orders > $200 - FREE
Australia: Orders < $200 - $20 NZD
Rest of the World: Orders > $250 - $40 NZD 
Rest of the World: Orders < $250 - $60 NZD
Please click here for more information on shipping and delivery.

 

How long will my order to take to arrive?

New Zealand – Free overnight delivery*
Australia - Overnight delivery* for Sydney, Melbourne, Brisbane, Canberra and Adelaide metro areas.
Australia – Other state capital cities – 2 day delivery.
Australia – Remote areas – 3-5 day delivery.
Rest of world – 2-5 day delivery.

*PLEASE NOTE: Overnight delivery applies to orders placed before 2pm Monday to Thursday. Orders placed on Fridays may not arrive until the following Monday, dependent on your local weekend delivery schedules. Weekend orders are processed on a Monday. If for some reason there is an unexpected delay with your order we will endeavor to contact you as soon as possible. Australian orders over $1000 AUD may incur delays and due to customs.

 

Can I pick up my order in store?

Yes - we offer a FREE Click & Collect service that allows you to ship your online order in any Barkers store for collection. Click here to find out more.

 

Can I return my online order in store?

Yes - you are more than welcome to exchange or return your online orders (including sale and outlet items) at any Barkers store within 30 days of receipt – our store staff will be happy to help you out.

1. Visit any Barkers store, including Outlet stores. Note: Outlet items cannot be found in full price Barkers stores, therefore these exchanges should take in an Outlet store. 
2. Remember to bring proof of purchase 
3. For refunds please bring the credit card you paid with (cardholder must be present)

Read the full terms and conditions for returns here.

 

How do I return my online order by courier?
New Zealand Returns
1. Complete the returns form that came with your order.
2. Affix the pre-addressed returns label that came with your order to your return package. Please note you will be charged $4.99 for the use of this label.
3. Call NZ Couriers on 0800 800 841 to arrange collection of your return (valid for New Zealand pick ups only)
OR
4. If you don’t want to use our returns label you can simply return the item/s yourself to:

Barkers Online Returns
7 Jomac Place
Avondale
Auckland 1026


Australian Returns
Barkers offers local AU returns to save you returning items internationally and to ensure a quick return. 
1. Complete the returns form that came with your order.
2. Arrange a local delivery using the returns address below.

Barkers Online Returns 
PO Box 731 
Biggera Waters 
QLD 4216



You will not be charged shipping for exchanged items to be sent out to you!
Once your return has been received, a refund will be processed back on to your credit card. 

Read the full terms and conditions for exchanges here.

 
Will my refund include courier charges?
Unfortunately we cannot refund return courier charges unless the garment is faulty.
Which countries do Barkers ship to?
We deliver to the following areas:
New Zealand
Australia
South Pacific
Asia
United States & Canada
United Kingdom
Europe
If your country isn’t on this list please contact us to see if we can arrange shipping to your destination.
Do I have to pay duties or taxes on international orders?
Import duties, taxes, and brokerage fees are NOT included in the product price or shipping cost, and may be collected upon delivery from the carriers for certain orders. These charges are your responsibility as we only charge for the transportation fee for the packages. Also note that prices are GST or local tax exclusive and Barkers does not offer GST refund for exported products. Please check with your country’s customs office to determine what additional costs could be.


 
ONLINE ORDERING, ACCOUNTS & PAYMENT

Can I purchase online with a Barkers gift card?
Yes you can. Gift cards can be used online, or in any Barkers store. If your order total is greater than the gift card balance, you can pay the remaining amount by credit card, or with another gift card. If your order total is less than the gift card balance, the change will remain on your gift card for use at a later date. Please note the old cardboard gift vouchers cannot be used online. However, if you send these back to us we can swap them for a digital voucher code.Email us for more information.

Which credit cards/payment types do Barkers accept online?
Visa, Mastercard, American Express, Diners, Barkers Gift Cards and Q Card are all accepted payment types online. We also offer PayPal and MasterPass as payment options.

How does paying online with Q Card work?
You can now use your Q Card to make online purchases at barkersonline.co.nz* and receive at least 3 months no payments and no interest (Payment Holiday) on your purchase. On promotional days (as advertised from time to time) you could get an extended Payment Holiday period.  Click here for current offer terms and conditions. 
To use Q Card online simply select 'Credit Card' as your payment type when you check-out, enter your Q Card number, expiry date and CVV number. (Your CVV number is a 3 digit number displayed on the back on your Q Card).
* Purchases from barkersonline.co.nz will be on your Q EFTPOS Plan.
^ Information about Q Card: A minimum purchase amount may be required. Account fees may apply. Available on Flexi Payment, Fixed Instalment or EFTPOS Plans. For interest free only deals, monthly payments may be required throughout interest free period. Q Card Standard Interest Rate applies to any outstanding balance at end of payment holiday or interest free period. Q Card lending criteria, fees, terms and conditions apply.

What is Q Card?
Q Card is the ideal shopping partner, combining the benefits of a credit card with the added ability to access a range of interest-free deals and payment holidays^ at thousands of stores nationwide. To find out more about Q Card, or to apply online, please visit qcard.co.nz.

Is it safe to shop online with my credit card?
Barkers use the highest level of online security to ensure that online shopping with your credit card is safe. To check out our internet security click the link here .

How do I know which size to buy online?
When viewing a garment there is an option to click ‘SIZE CHART’, under the size and colour options. A pop up box will appear with basic measurements to help you find the correct size.

How do I update my account details?
Once you are logged into the website, you may change your details by clicking the MY DETAILS link in the top right hand corner. All contact details can also be updated by staff in our stores - click here to find your nearest store. Address details can be changed online at the time of purchase by clicking the ‘CHANGE’ link under your postal or shipping address.
OTHER FAQ

Where’s my nearest Barkers store, and what are its opening hours?
Click on the ‘ STORES ’ link on the top left of the homepage to check out our store locator. - each store has its own page with a Google maps link, opening hours and other important information.

How do I earn Air New Zealand Airpoints on my purchases?
We have a full guide to Airpoints and the Airpoints Mall here - Barkers x Airpoints Mall

How can I apply for a position with Barkers?
For more information about a career with Barkers please visit here - Barkers Careers
How do I care for my garment?
To maintain the high quality of our clothing, garments should be cleaned at regular intervals. Information and instructions can be found on the care labels in each garment. If you have any additional questions, please visit your nearest Barkers store - they will be happy to help.

How do I opt out of Barkers emails?
Simply click on the ‘UNSUBSCRIBE’ link on any Barkers email you received, or reply to the email with ‘UNSUBSCRIBE’ in the subject line.