Shipping and Returns


Barkers offers FREE overnight delivery on all NZ orders placed on a weekday (Monday - Thursday) before 2pm*. 
We also offer a free in store pick up service for online orders.
Orders placed after on Friday after 2pm or over the weekend will be processed for delivery on the Monday. 

You will receive an email with a tracking number as soon as your order has shipped.

*Occasionally external factors may mean your order does not arrive the next day. We will endeavor to contact you as soon as possible if a delay with your order occurs.


Australia: FREE for orders over $200
Australia: $20 for orders less than $200

Rest of the World: $40 for orders over $250
Rest of the World: $60 for orders less than $250

Delivery times: 
Australia - Overnight delivery for Sydney, Melbourne, Brisbane, Canberra and Adelaide metro areas.
Australia – Other state capital cities – 2 day delivery.
Australia – Remote areas – 3 - 5 day delivery.
Rest of world – 2 - 5 day delivery.

PLEASE NOTE: The above applies to weekday orders only, excluding weekend shipping. Weekend orders are processed on a Monday. If for some reason there is an unexpected delay with your order we will endeavor to contact you as soon as possible. Please note orders over $1000 AUD may incur delays due to customs and import duties.

International orders are shipped by DHL Express and we deliver to the following areas:

  • New Zealand
  • Australia
  • South Pacific
  • Asia
  • United States & Canada
  • United Kingdom
  • Europe

IMPORTANT: Import duties, taxes, and brokerage fees are NOT included in the product price or shipping cost and it may be collected upon delivery from the carriers for certain order. These charges are recipient’s responsibility as we are only charging the transportation fee for the packages. Also note that prices are GST or local tax exclusive and Barkers does not offer GST refund for exported products. Please check with your country’s customs office to determine what these additional costs will be.



You are more than welcome to exchange or return your online orders at any Barkers store – our store staff will be happy to help you out. We even accept returns on Sale and Outlet items. 

1. Visit any Barkers store, including Outlet stores. Note: Outlet items cannot be found in full price Barkers stores, therefore these exchanges should take place in an Outlet store.
2. Remember to bring proof of purchase 
3. For refunds please bring the credit card you paid with (cardholder must be present)


1. Complete the returns form that came with your order.
2. Affix the pre-addressed returns label that came with your order to your return package. Please note you will be charged $4.99 for the use of this label.
3. Call NZ Couriers on 0800 800 841 to arrange collection of your return (valid for New Zealand pick ups only)
4. If you don’t want to use our returns label you can simply return the item/s yourself to:

Barkers Online Returns
7 Jomac Place
Auckland 1026

You will not be charged shipping for exchanged items to be sent out to you!
Once your return has been received, a refund will be processed back on to your credit card. 


Barkers offers local AU returns to save you returning items internationally and to ensure a quick return. 
1. Complete the returns form that came with your order.
2. Arrange a local delivery using the returns address below.

Barkers Online Returns 
PO Box 731 
Biggera Waters
QLD 4216
You will not be charged shipping for exchanged items to be sent back to you!
Once any items for refunds have been received, a refund will be processed back on to your credit card and a confirmation email will be sent. 

The small print:

Merchandise accompanied by your original Barkers sales receipt may be returned for any reason within 30 days of purchase for an exchange or Barkers credit or a full refund in the same form as the original payment. The merchandise must be unworn and in its original condition (with all original tags attached).

Merchandise without an original Barkers sales receipt can be exchanged only, provided you have an exchange card. This can only be done in store. 
Worn, damaged or altered merchandise may not be exchanged, returned or refunded. All underwear unless faulty may not be exchanged, returned or refunded.
If the merchandise (including underwear) is faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. We cannot refund courier or postage costs unless the item is faulty. We highly recommend you track your order, as we cannot be responsible for items that go missing in the post.