What is your return policy?
Barkers allows returns or exchanges on all orders (excluding face masks for hygiene reasons), including outlet styles. Online orders can be returned in any Barkers store or sent back to our online returns centre.
- Unworn and sell-able merchandise may be returned within 30 days of purchase for an exchange, store credit or refund in the form of original payment, provided it’s accompanied by an original Barkers sales receipt and with all original packaging and tags attached. Please note that in-store purchases have a 14-day returns policy.
- Worn, damaged or altered merchandise can't be exchanged or refunded.
- Underwear, toiletries, grooming products and Facemasks can't be exchanged or refunded unless they are faulty.
- If the merchandise being returned was paid for with a gift card or was itself an exchange for returned merchandise, we can only offer an exchange or gift card and not a refund.
- If merchandise is faulty, we'll meet our obligations under the Consumer Guarantees Act to provide a remedy in terms of a refund, exchange or credit.
- Any garments returned for exchange or refund are returned at the purchaser's expense - that is, the customer pays for the courier or postage back to Barkers. Barkers will cover the cost of sending replacement items to the original purchaser. We cannot refund courier or postage costs unless the item is faulty.
NOTE: We highly advise using postage tracking on your return as we cannot refund or exchange items that go missing in the post.
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