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Returns

How do I return my online order by courier?

New Zealand Returns1. Complete the returns form that came with your order.2. Affix the pre-addressed returns label that came with your order to your return package. Please note you will  be charged $4.99 for the use of this label.3. Call NZ Couriers on 0800 800 841 to arrange collection of your return (valid for New Zealand pick ups only)...

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Will my refund include courier charges?

Unfortunately, we cannot refund return courier charges unless the garment is faulty.

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Can I return my online order in store?

Yes - you are more than welcome to exchange or return your online orders (including sale and outlet items) at any Barkers store within 30 days of receipt – our store staff will be happy to help you out.1. Visit any Barkers store, including Outlet stores. Note: Outlet items cannot be found in full price Barkers stores,  therefore these ex...

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How long will it take for my return to be processed?

Our returns team works as quickly as possible to process all refunds and exchanges. Please allow 1 to 2 days once the return package has been delivered to our warehouse. Once your refund is processed, you will receive a confirmation email and a refund will be issued to your original method of payment. Please note that it may take a few working days...

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What is your return policy?

Barkers allows returns or exchanges for change of mind, faulty items and incorrect purchase of size or colour. Online orders can be returned in any Barkers store or sent back to our online returns centre.   - Unworn and sell-able merchandise may be returned within 30 days of purchase for an exchange, store credit or refund in the form of ori...

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