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What do I do if I receive a faulty item in my order?

Although very rare, sometimes mistakes can happen. We want to sort out any issues with faulty items straightaway.

As soon as you discover a fault, please contact our Customer Care team with:

  • Your order number
  • The faulty item's name and style number
  • A description of the fault - a photo may be required

  • We'll get back to you as soon as we can with a solution and advise you how to return the faulty item.

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