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Orders

How can I change an existing order?

We start to process your order as soon as we can so that you receive your items as quickly as possible. This means that if you change your mind or realise that you have made a mistake after placing your order, there is a limited time-frame in which you can amend or cancel it. If you have any questions about an order you have placed or would like to...

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How do I know which size to buy online?

When viewing a garment there is an option to click ‘Size Guide’, nearby the colour and size options - or towards the bottom of the page under the product description. A pop up box will appear with basic measurements to help you find the correct size. If you wish to get more information about our sizing or are unsure of what size to p...

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I've got a promo code. Where do I enter it?

Promotion codes can be entered in the checkout cart screen.

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I typed the wrong delivery address. Can it be fixed?

There still might be time! If your order is still processing and has not been shipped, we can update the address for you no problem. Please contact our Customer Service team on LiveChat or via email with your order number and updated address information ASAP. Even if it's been processed already - we can let you know what your options are.

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How do I earn Air New Zealand Airpoints on my purchases?

We have a full guide to Airpoints and the Airpoints Mall here - Barkers x Airpoints Mall

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How do I buy a Gift Voucher?

We have two different Gift Vouchers available to purchase online. We have Physical Gift Cards And Digital Gift Cards Physical and Digital Gift cards can be used online and in store and they don’t expire, so you are welcome to use yours whenever suits you best – regardless of the date it was purchased. Physical Gift cards can be...

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Click & Reserve - How Does It Work?

What is Click & Reserve? Click & Reserve is a service that allows you to place store stock on hold, via online booking and have it ready for collection and payment within 1hour. The best thing is, it's free to use! How long will my item be kept on hold for? Click & Reserve items can only be held for 24 hours. If you are unable to make i...

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What do I do if I receive a faulty item in my order?

Although very rare, sometimes mistakes can happen. We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact our Customer Care team with: Your order number The faulty item's name and style number A description of the fault - a photo may be required We'll get back&nb...

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New to Barkers?

  • 10% off full price products in store and online*
  • Be first access to exclusive deals and VIP days
  • Exclusive invites to VIP events
  • Access to order history, so we remember your sizes
  • Save your address details for a fast and easy order processing.