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Subscriptions

Can I skip a subscription order or take a subscription holiday?

Yes – You can skip as many subscription cycles as you need, so if you still haven’t finished your last pomade or are going away on a well-deserved holiday, there’s no need to worry. You may cancel your subscriptions, but minimum order numbers apply – For more information on cancelling subscriptions – Click Here

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Can I setup multiple subscriptions?

Yes – You can setup multiple subscriptions to create a subscriptions pack. You simply need to add multiple subscriptions to your cart before checking out. You can also add additional subscriptions at a later date. Note that in order to limit our carbon footprint, we will combine subscriptions to dispatch on the same dispatch day. You can e...

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Can I cancel my subscription?

Yes, you can. However, as your subscription orders are discounted, cancelation can only be done after two cycles have been completed. For example, you may cancel the 3rd or any subsequent order at any time you wish. You can cancel your subscriptions from the “Subscriptions” section under “My Account” on our website – C...

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How are random colours or styles assigned?

If you have chosen to receive a random colour or style, our system will randomly choose from a selection of similar priced items in the same category. Styles will be randomly chosen 3 days before your next subscription cycle. Although unlikely, due to the random nature, it is possible you will be assigned a style you may already have. We will email...

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Can I change my chosen subscription style?

Yes – If you have chosen a Random Style subscription you may change the randomly selected style once allocated. We will allocate a style 3 days before each subscription, so you can choose another style, skip or cancel should you wish too. You can also check and amend your next style from the “Subscriptions” section under “My...

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Can you gift a subscription to someone else?

Yes, subscriptions make the perfect on-going gift for that special time-poor person in your life. Just setup a subscription with their name and address for the delivery details. Unfortunately, at this stage we don’t offer gift wrapping, gift notes or gifting invoices. Dispatch and subscription related emails will go to your email, not the gi...

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Dispatch days, what are they and how do they work with different frequency subscriptions?

In order to limit our carbon footprint, we will combine subscriptions to dispatch on the same dispatch day. If you have subscriptions with different frequency (eg: Monthly and Quarterly), any subscriptions that fall within the same week will all go out in the same delivery. For the example above, 4 monthly subscription deliveries each year will...

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What are the delivery times for subscriptions?

Subscriptions orders are treated the same as all other online orders and share the same expected delivery times, which depend on your delivery address. Not these delivery times are based from your chosen dispatch day. For more information on Delivery Times – please check here.

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Can I change my delivery address?

Yes – You can change your subscription delivery address at any time. Your subscription delivery address is also separate to your main delivery address and between each subscription, so that you can have multiple. This is great if you want to setup a subscription as a gift for someone else and still have your own. You can change your subscript...

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What are the returns and exchanges terms for subscriptions?

Returns and exchanges follow the same rules as any other online order. For more information on this please - Click here

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What happens when my choice is out of stock?

We try to ensure that all subscription styles have enough stock to never run out, however If you have chosen a single recurring style and it does, we will email you to confirm what you want to do. You will be able to change the style, skip the delivery or cancel the subscription if you wish. If you have chosen to receive a random style each cycl...

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Can I pay for a subscription with another payment method?

Subscriptions are only purchasable via Credit Card. Note we do not store your card details; these are securely saved via our bank certified payments services provider Payment Express.

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Can I add another item to my next subscription order?

Unfortunately, we can’t support adding additional items to your subscription deliveries, but we are working on it.

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I'm an international customer. Can I purchase a subscription?

Apologies, but at this time we only offer subscriptions to New Zealand customers.

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Can I setup or amend my subscription in-store?

No, at this stage subscriptions are only available via online and can only be amended via the “Subscriptions” section under “My Account” on our website – Click here. Our customer service team can help with enquiries and are available via phone or email – our contact details are available here.

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What happens if my credit card expires?

You may update your credit card at any time via the “Subscriptions” section under “My Account” on our website – Click here. We will email you a reminder close to your card expiry date asking you to update the details.  If your card is cancelled or payment fails, will email you to update your details and continue t...

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Are there any setup, cancelation or any other sneaky fee’s?

No – there are no setup or cancelation fees. You simply pay for the items we deliver. Please note there is a minimum subscription period of 2 cycles, for whatever frequency was originally chosen. For more information on cancelling subscriptions – Click Here

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Subscription Services - Terms and Conditions

RECURRING SUBSCRIPTION YOU ACKNOWLEDGE AND AGREE THAT EACH SUBSCRIPTION AUTOMATICALLY RENEWS UNLESS YOU CANCEL IT OR WE SUSPEND OR TERMINATE IT IN ACCORDANCE WITH THESE TERMS Barkers will automatically charge your saved payment method at the subscription frequency you have established.  PRODUCT PRICING The price that we will charge you f...

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New to Barkers?

  • 10% off full price products in store and online*
  • Be first access to exclusive deals and VIP days
  • Exclusive invites to VIP events
  • Access to order history, so we remember your sizes
  • Save your address details for a fast and easy order processing.