SHIPPING & Delivery

Barkers offers free overnight delivery on all NZ orders placed on a weekday. We also offer a free Pick Up In Store service for online orders. Weekend orders will be processed for delivery on the Monday. 

We will send you an email with a tracking number as soon as your order has shipped.

*Occasionally external factors may mean your order does not arrive the next day. We will endeavour to contact you as soon as possible if a delay with your order occurs.


INTERNATIONAL ORDERS


Australia: FREE for orders over $100
Australia: $10 for orders less than $100

Rest of the World: $20 for orders over $100
Rest of the World: $30 for orders less than $100

International orders are shipped by DHL. Australian orders will often arrive within 1-2 working days, with other countries within 1-5 working days. 

We deliver to the following areas:
  • New Zealand
  • Australia
  • South Pacific
  • Asia
  • United States & Canada
  • United Kingdom
  • Europe

IMPORTANT: Import duties, taxes, and brokerage fees are NOT included in the product price or shipping cost and it may be collected upon delivery from the carriers for certain order. These charges are recipient’s responsibility as we are only charging the transportation fee for the packages. Please check with your country’s customs office to determine what these additional costs will be.



EASY RETURNS


EASY IN STORE RETURNS:

You are more than welcome to exchange or return your online orders at any Barkers store – our store staff will be happy to help you out. We even accept returns on Sale and Outlet items. 

1. Visit any Barkers store, including Outlet stores. Note: Outlet items cannot be found in full price Barkers stores, therefore these exchanges should take place in an Outlet store.
2. Remember to bring proof of purchase 
3. For refunds please bring the credit card you paid with (cardholder must be present)


EASY COURIER RETURNS:

1. Complete the returns form that came with your order.
2. Affix the pre-addressed returns label that came with your order to your return package. Please note you will be charged $4.99 for the use of this label.
3. Call NZ Couriers on 0800 800 841 to arrange collection of your return (valid for New Zealand pick ups only)
OR
4. If you don’t want to use our returns label you can simply return the item/s yourself to:

Barkers Online Returns
15 Copsey Place
Avondale
Auckland 1026

You will not be charged shipping for exchanged items to be sent out to you!
Once your return has been received, a refund will be processed back on to your credit card. 



The small print:

Merchandise accompanied by your original Barkers sales receipt may be returned for any reason within 30 days of purchase for an exchange or Barkers credit or a full refund in the same form as the original payment. The merchandise must be unworn and in its original condition (with all original tags attached).

Merchandise without an original Barkers sales receipt can be exchanged only, provided you have an exchange card. This can only be done in store. 
Worn, damaged or altered merchandise may not be exchanged, returned or refunded. All underwear unless faulty may not be exchanged, returned or refunded.
If the merchandise (including underwear) is faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. We cannot refund courier or postage costs unless the item is faulty.
We highly recommend you track your order, as we cannot be responsible for items that go missing in the post.