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Learn more about sustainable ZQrx merino men's knitwear at Barkers.

Learn more about sustainable ZQrx merino men's knitwear at Barkers.

Learn more about sustainable ZQrx merino men's knitwear at Barkers.

Learn more about sustainable ZQrx merino men's knitwear at Barkers.

Learn more about sustainable ZQrx merino men's knitwear at Barkers.

Learn more about sustainable ZQrx merino men's knitwear at Barkers.

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Shipping & Returns

What are the shipping rates?

New Zealand: Orders > $99 Free NZ Delivery & Returns

New Zealand: Orders < $99 $7.50 Flat Rate

New Zealand: FREE Shipping For Platinum Loyalty Members

Australia and rest of world: Shipping will be calculated at checkout based on your address. Our shipping partner is DHL and we use DHL express tracked shipping.

Shipping costs to Great Barrier Island: Freight to Great Barrier Island is covered by the receiver and is collected from Great Barrier Airlines / Freight Link.

IMPORTANT: Import duties, taxes, and brokerage fees are NOT included in the product price or shipping cost and it may be collected upon delivery from the carriers for certain order. These charges are recipient’s responsibility as we are only charging the transportation fee for the packages. This includes shipping items to Great Barrier Island Also note that prices are GST or local tax exclusive and Barkers does not offer GST refund for exported products. Please check with your country’s customs office to determine what these additional costs will be.

What is your return policy?

Barkers allows returns or exchanges on all orders (excluding face masks for hygiene reasons), including outlet styles. Online orders can be returned in any Barkers store or sent back to our online returns centre.

Unworn and sell-able merchandise may be returned within 30 days of purchase for an exchange, store credit or refund in the form of original payment, provided it’s accompanied by an original Barkers sales receipt and with all original packaging and tags attached. Please note that in-store purchases have a 14-day returns policy.

Worn, damaged or altered merchandise can't be exchanged or refunded.

Underwear, toiletries, grooming products and Facemasks can't be exchanged or refunded unless they are faulty.

If the merchandise being returned was paid for with a gift card or was itself an exchange for returned merchandise, we can only offer an exchange or gift card and not a refund.

If merchandise is faulty, we'll meet our obligations under the Consumer Guarantees Act to provide a remedy in terms of a refund, exchange or credit.

Any garments returned for exchange or refund are returned at the purchaser's expense - that is, the customer pays for the courier or postage back to Barkers. Barkers will cover the cost of sending replacement items to the original purchaser. We cannot refund courier or postage costs unless the item is faulty.

NOTE: We highly advise using postage tracking on your return as we cannot refund or exchange items that go missing in the post.

What payment methods do you offer?

Visa, Mastercard, American Express, Diners, Prezzy, Barkers Gift Cards, Laybuy, Afterpay and Q Card are all accepted payment types online. We also offer payment options through PayPal for online purchases.

This may differ from payment types available in stores. eg: We accept Farmlands Card and China Union Pay instore, but don't accept digital payments such as Paypal. We offer Afterpay online but not in store Laybuy is available for both online and in store purchases.

Can I cancel my order?

We start to process your order as soon as we can so that you receive your items as quickly as possible. This means that if you change your mind or realise that you have made a mistake after placing your order, there is a limited time-frame in which you can amend or cancel it. If you have any questions about an order you have placed or would like to make any changes, please contact our Customer Service team as soon as possible, who will be happy to help you.

If your order has already been dispatched from our warehouse before you can cancel or change it, simply return it to us for a refund or exchange.

Need a hand?

Please don’t hesitate to contact us for any questions or queries that you may have.

info@barkersonline.co.nz,

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