Delivery is FREE on any order delivered in New Zealand or Australia.
Domestic orders are delivered by Courierpost and international orders are delivered using Fedex. This means we need a physical street address for your order, because couriers don’t deliver to PO boxes.
Once your order has been processed you will be able to track its progress with the courier. Whilst we endeavour to pick up and ship all orders within 24 hours, during busy periods or in extreme cases it may take up to 4 working days for your order to be processed and leave our warehouse. Orders made during a VIP sale may take up to 10 days to ship. To track your orders progress -
- Go onto our website
- Log in and click on My Account, at the top of the page
- In My Account, click on Previous Orders
- Then simply click the order tracking number and you’ll get taken to our courier’s website
International orders over $100: $20 (NZD)
International orders less than $100: $30 (NZD)
International orders are shipped via FedEx and should arrive within five working days, but could take slightly longer.
We deliver to the following areas:
- New Zealand
- South Pacific
- United States & Canada
- United Kingdom
Merchandise accompanied by your original Barkers sales receipt may be returned for any reason within 14 days of purchase for an exchange or Barkers credit or a full refund in the same form as the original payment. The merchandise must be unworn and in its original condition (with all original tags attached).
Merchandise without an original Barkers sales receipt can be exchanged only, provided you have an exchange card. This can only be done in store.
Worn, damaged or altered merchandise may not be exchanged, returned or refunded.
All underwear unless faulty may not be exchanged, returned or refunded.
If the merchandise (including underwear) is faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
We cannot cover the customer's cost of return courier or postage for product which is being exchanged or refunded.
We highly recommend you track your order, as we cannot be responsible for items that go missing in the post.
Clothes purchased online can be returned to any store or sent to;
Barkers Online Returns
15 Copsey Place