SHIPPING
Delivery is FREE on any order over $100 delivered in New Zealand. A shipping charge of $6.00 will be charged for all orders less than $100.
Domestic orders are delivered by Courierpost and international orders are delivered using Fedex. This means we need a physical street address for your order, because couriers don’t deliver to PO boxes.
Once your order has been processed you will be able to track it's progress with the courier. Whilst we endeavour to pick up and ship all orders within 24 hours, during busy periods or in extreme cases it may take up to 4 working days for your order to be processed and leave our warehouse. Orders made during a VIP sale may take up to 10 days to ship. To track your orders progress -
- Go onto our website
- Log in and click on My Account, at the top of the page
- In My Account, click on Previous Orders
- Then simply click the order tracking number and you’ll get taken to our courier’s website
INTERNATIONAL ORDERS
Shipping on all overseas orders is now just $20 via Fed Ex, regardless of the size of the order, and should arrive within 5 working days but could take slightly longer.
We deliver to the following areas:
- New Zealand
- Australia
- South Pacific
- Asia
- United States & Canada
- United Kingdom
- Europe
RETURNS
Merchandise accompanied by your original Barkers sales receipt may be returned for any reason within 14 days of purchase for an exchange or Barkers credit or a full refund in the same form as the original payment. The merchandise must be unworn and in its original condition (with all original tags attached).
Merchandise without an original Barkers sales receipt can be exchanged only, provided you have an exchange card. This can only be done in store.
Worn, damaged or altered merchandise may not be exchanged, returned or refunded. All underwear unless faulty may not be exchanged, returned or refunded.
If the merchandise (including underwear) is faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
We cannot cover the customer's cost of return courier or postage for product which is being exchanged or refunded.
Clothes purchased online can be returned to any store or sent to;
Barkers Online Returns
15 Copsey Place
Avondale
Auckland 1026
New Zealand