Q.
I need to update my Barkers VIP details, how do I do this?
A.
All contact details can be updated by staff instore, click here to find your nearest store.
Address details can be changed online at the time of purchase by clicking the ‘CHANGE’ link under your postal and/or shipping address.
Q.
Where are the Barkers stores located?
A.
Click on the ‘STORES’ link on the top left of the homepage and it will guide you to the store locator page.
Q.
What are the store open hours?
A.
Click on the ‘STORES’ link on the top left of the homepage and it will guide you to the store locator page. If you then click the ‘OPENING HOURS’ link it will bring up all 22 stores open hours.
Q.
Where do Barkers ship to?
A.
New Zealand, Australia, South Pacific, Asia, United States, United Kingdom and Europe.
Q.
What are the Barkers shipping charges?
A.
NEW ZEALAND
|
Purchase ($NZ)
|
Delivery Speed |
| |
Standard |
Express |
$0 - $50
|
$6.00 |
$6.00 |
$51 - $99.99
|
$6.00 |
$6.00 |
$100 +
|
FREE |
$20.00
| |
AUSTRALIA
|
Purchase ($NZ)
|
Delivery Speed |
| |
Standard |
Express |
$0 - $50
|
$20.00
|
$20.00 |
$51 - $200
|
$20.00 |
$20.00 |
$201 +
|
$20.00 |
$20.00 | |
SOUTH PACIFIC
|
Purchase ($NZ)
|
Delivery Speed |
| |
Standard |
Express |
$0 - $50
|
$20.00 |
$20.00 |
$51 - $200
|
$20.00 |
$20.00 |
$201 +
|
$20.00 |
$20.00 | |
REST OF THE WORLD
|
Purchase ($NZ)
|
Delivery Speed |
| |
Standard |
Express |
$0 - $50
|
$20.00 |
$20.00 |
$51 - $200
|
$20.00 |
$20.00 |
$201 +
|
$20.00 |
$20.00
| |
Q.
I have made a purchase online but I want to exchange it, can I do this?
A.
Garments that meet the below criteria can be exchanged at any Barkers store or returned to address:
Barkers Online Returns
11 William Pickering Drive
North Harbour
Auckland 0632
Unworn and saleable merchandise, accompanied by an original Barkers sales receipt and with all original tags attached, may be returned within 14 days of purchase just one time for an exchange, store credit or refund in the form of original payment.
Merchandise without an original Barkers sales receipt may not be exchanged or returned and refunded but may be exchanged with an exchange card.
Worn, damaged or altered merchandise may not be exchanged, returned or refunded.
All underwear unless faulty may not be exchanged, returned or refunded.
Q.
What if I’m not happy with my purchase?
A.
Exchange:
Garments can be exchanged within 14 days if they are un-work and in a saleable condition at any of our 22 stores. Click here to view our Exchange/Refund policy.
Refund:
Garments can be refunded within 14 days with the original receipt if they are un-work and in a saleable condition at any of our 22 stores. Click here to view our Exchange/Refund policy.
Change of mind:
Garments can be exchanged within 14 days if you change your mind as long as they are unworn, in a saleable condition and you have the original receipt.
Faulty:
Faulty garments can be exchanged within 14 days if they are un-work and in a saleable condition at any of our 22 stores.
Will my refund include courier charges?
Sorry no, we cannot refund courier charges. Refunds can only be given on Barkers product.
Q. How can I apply for a position with Barkers?
A.
Click on the ‘CAREERS’ link at the bottom of the page to see current positions available with Barkers. Email us a copy of your CV and we will be in touch.
Q.
I am doing research on Barkers for a school/university assignment. How can I get information for this?
A.
For a brief history of Barkers, click on the ‘ABOUT US’ link at the bottom of the page. Or click the ‘BARKERS NEWS’ link for more recent updates.
Q.
What if I’m buying a gift online?
A.
Gift cards:
Unfortunately we only sell gift cards instore. Click here to find your closest store.
Q.
Can I purchase online with a Barkers gift voucher?
A.
Sorry, not at the moment. You may redeem your Barkers gift voucher at any one of our 22 stores nationwide. Click here to find your nearest store.
Q. Filing a complaint or compliment, how do I do it?
A.
Click on the ‘CONTACT US’ link at the bottom of the page and fill in the boxes, we would love to hear from you.
Q.
How do I care for my garment?
A.
To maintain the high quality of the clothing, garments should be cleaned at regular intervals. Information and instructions can be found on the labels in each garment. If you have any additional questions, please visit your nearest Barkers store, they will be happy to help you.
Q.
Can I opt out of Barkers Marketing emails?
A.
Of course, simply click on the ‘UNSUBSCRIBE’ link on the Barkers email you received. Or reply with ‘UNSUBSCRIBE’ in the subject line.
Q.
Which credit cards do Barkers accept online?
A.
Visa and Mastercard are accepted online.
Q.
Is it safe to buy online with my credit card?
A.
Barkers use the highest level of internet security to ensure that online shopping with your credit card is safe. To check out our internet security click the link here.
Q.
How do I know which size to buy?
A.
When viewing a garment there is an option to click ‘SIZE CHART’, under the size and colour options. A pop up box will appear with basic measurements to help you find the correct size.